Politique d’expédition

Ognyx — Shipping Policy

Last Updated: 07/10/2025

1. General Information

Thank you for shopping at Ognyx.
This Shipping Policy outlines the terms and conditions that apply to the delivery of products purchased from our website ognyx.com.

By placing an order, you agree to the terms below.

2. Processing Time

All orders are processed within 2–5 business days after payment confirmation, unless otherwise stated.
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders or unexpected delays, we will notify you via email at support@ognyx.com.

Custom or made-to-order items (e.g., certain saunas or hot tubs) may require longer production times, which will be communicated before confirmation.

3. Shipping & Delivery Times

Delivery times vary depending on your location and the type of product.
Estimated delivery within 5–14 business days after dispatch for standard items.
Large or custom products (such as full-size saunas or hot tubs) may require special freight delivery and additional scheduling time.

You will receive a shipping confirmation email with tracking information once your order has been shipped.

4. Shipping Rates

Shipping costs are calculated at checkout based on product weight, size, and delivery address.
For large or oversized products, we may contact you directly to arrange special shipping or white-glove delivery services.
International shipping may incur additional customs duties, taxes, or fees — these are the customer’s responsibility.

If you have questions about shipping rates before placing your order, contact us at info@ognyx.com.

5. Order Tracking

Once your order is dispatched, you will receive:

A confirmation email with tracking number and carrier information
Updates until delivery is complete

If you do not receive tracking information within the expected timeframe, please check your spam folder or contact support@ognyx.com.

6. Delivery Conditions

Deliveries are made to the address provided during checkout.
Please ensure your address and contact details are correct before submitting your order.
Ognyx is not responsible for delays or failed deliveries caused by incorrect addresses, absence of the recipient, or local customs clearance delays.

For large shipments, delivery will be made curbside unless otherwise arranged. The customer is responsible for moving the product to its final location.

7. Damaged or Missing Items

We take great care to ensure your order arrives in perfect condition.
However, if your shipment arrives damaged:

Inspect the package upon delivery.
If there is visible damage, note it with the carrier before signing.
Take clear photos of the packaging and the product.
Report the issue within 48 hours of delivery to support@ognyx.com.

If items are missing or incorrect, please notify us within 7 days of delivery. We will investigate and resolve the issue promptly.

8. International Shipping

We currently deliver to select countries within the European Union and other regions where local regulations allow.

International shipping times vary by destination.
Customs clearance procedures may delay delivery beyond our estimated timeframes.
Customers are responsible for any applicable import duties, taxes, or brokerage fees.

If you are unsure whether we ship to your country, contact info@ognyx.com before placing an order.

9. Failed Deliveries & Returns

If a delivery attempt fails due to incorrect address information or unavailability of the recipient, the shipment may be returned to us.

In such cases, additional re-shipping costs may apply.
If you choose not to have the order resent, a partial refund may be issued (excluding original shipping fees).