Privacybeleid

Ognyx — Return & Refund Policy

1. Scope

This policy applies to all products purchased through ognyx.com, including saunas, hot tubs, and related accessories. It does not apply to installation or maintenance services unless otherwise stated.

2. Right of Cancellation / Return

Customers have the right to cancel their order without providing any reason within 14 business days from the date of receiving the product, provided that the product has not been installed or used.

To initiate a return, please send an email to support@ognyx.com including your name, order number, and the reason for the return.

Once your request has been reviewed and the returned item inspected, your refund will be processed within 14 business days.

3. Return Conditions

The product must be returned in its original, unused condition, complete with all components and original packaging.
The customer is responsible for return shipping costs, except in cases where the product is faulty or incorrectly delivered.
For large products (such as saunas or hot tubs), return shipping must be arranged and approved by Ognyx in advance by contacting support@ognyx.com.

4. Damaged or Incorrect Products

If the product arrives damaged, defective, or not as ordered, please contact support@ognyx.com within 7 days of delivery and include photos and a detailed description of the issue.

After reviewing your claim, Ognyx will determine whether the product will be repaired, replaced, or refunded.
If the claim is approved, return shipping costs will be covered by Ognyx.

5. Refunds

Refunds will be issued using the same payment method used for the original purchase, within 14 business days after receiving and inspecting the returned product.

Please note that original shipping fees are non-refundable, except in cases where the product was defective or incorrectly delivered.

6. Non-Returnable Items

The following items are not eligible for return:

Products that have been installed, used, or modified
Items marked as “final sale” or “non-returnable”
Consumable or accessory items (e.g., filters, chemicals) that have been opened or unsealed

7. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:
📩 support@ognyx.com
📩 info@ognyx.com

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Ognyx — Privacy Policy

Last Updated: 07/10/2025

1. Introduction & Scope

At Ognyx, we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data when you visit our website ognyx.com and use our services (saunas, hot tubs, accessories). It also explains your rights and how you can exercise them.

By accessing or using our Site or providing us data, you agree to the practices described in this policy.

2. Definitions

Personal Data (or Personal Information): Any information relating to an identified or identifiable natural person (e.g. name, email, phone, address).
Processing: Any operation on personal data (collection, storage, use, disclosure, deletion, etc.).
Controller / Data Controller: Ognyx (the entity that determines purposes and means of processing).
Processor: External service providers who process data on behalf of Ognyx (e.g. hosting, payment processors).
EU / EEA: European Union / European Economic Area.
User, you, your: A visitor, customer, or person whose data is processed by Ognyx.

3. What Data We Collect & How

We collect various categories of personal data, both directly and indirectly:

Category	Examples	How Collected / Purpose
Basic identity & contact data	Name, email address, phone number, postal address	When you register an account, place an order, contact support, subscribe to newsletters
Account & login data	Username, password, account preferences	When you create an account or change settings
Transactional data	Order history, payment details (partial), invoices	To fulfill orders, process payments, returns, accounting
Technical & usage data	IP address, browser type, device, pages visited, time stamps, cookies	Automatically via website analytics tools
Communications data	Messages, feedback, support requests	When you contact us via email, forms, chat
Marketing / Preference data	Newsletter subscription, communication preferences	When you opt in / out or set preferences

We may also collect aggregated or anonymized data which does not identify individuals.

4. Legal Bases for Processing

Depending on the context, we process personal data based on the following lawful bases:

Contract / performance: To fulfill our obligations under your order or our terms (e.g. processing payment, delivering product).
Legitimate interests: To run and improve our business, for fraud prevention, analytics, direct marketing (where legal).
Consent: For marketing communications, cookies beyond strictly necessary ones, surveys, etc. You have the right to withdraw consent at any time.
Compliance with legal obligations: Where required by law (e.g. tax, accounting, consumer protection).

5. How We Use Your Data / Purpose of Processing

We use your personal data for the following purposes:

To process and manage orders, including delivery, returns, refunds
To communicate with you regarding your orders, support requests, notifications
To manage your account and user preferences
To send you marketing / promotional emails (if you opt in)
To improve our website, products, services, and customer experience
To detect, prevent and address fraud, security issues
To comply with legal, tax, or regulatory obligations
To aggregate or anonymize data for analysis and business insights

We do not misuse your data or share it indiscriminately.

6. Cookies & Tracking Technologies

We (and third parties) use cookies, web beacons, pixel tags, and similar technologies to collect usage, technical, and marketing data. These help us:

Enable core site functionality
Remember your preferences
Analyze site usage (analytics)
Provide personalized ads and marketing
Track performance of marketing campaigns

You may manage cookie preferences (accept, reject, block) via cookie banners or browser settings. Blocking essential cookies may affect functionality of the site.

7. Data Sharing & Third Parties

We may share your data with:

Service providers / processors: Hosting, email delivery, payment processors, logistics, analytics, CRM systems
Business partners: Only when necessary and under strict agreements
Legal / regulatory authorities: When required by law (e.g. court orders, compliance)
Corporate transactions: If Ognyx is sold, merged or reorganized, your data may be transferred as part of that transaction

All third parties must adhere to confidentiality and data protection obligations.

8. International Transfers

If your data is transferred outside the EU / EEA (e.g. to a cloud provider, a server in another country), we ensure adequate safeguards (standard contractual clauses, data protection agreements) are in place to protect your rights in accordance with GDPR.

9. Data Retention

We retain your personal data only as long as necessary to:

Fulfill the purposes outlined (orders, support, marketing)
Comply with legal, tax, accounting obligations
Resolve disputes, enforce contracts

After the retention period, data is either deleted or anonymized so you cannot be identified.

For example, transactional data might be kept for 5–10 years (depending on jurisdiction) for tax or legal obligations.

10. Your Rights

Under applicable law (including GDPR), you may have the following rights:

Right of access: Request copy of your personal data
Right of rectification: Correct inaccurate or incomplete data
Right to erasure (“right to be forgotten”): In certain cases, ask us to delete your data
Right to restrict processing: In certain situations, suspend processing
Right to data portability: Receive your data in a structured format for transfer
Right to object: Object to processing based on legitimate interests or marketing
Right to withdraw consent: Where processing is based on consent, you can withdraw
Right to lodge complaint: To a data protection authority in your country

To exercise any of these rights, email us at support@ognyx.com or info@ognyx.com. We may need to verify your identity before processing requests.

11. Security & Data Protection

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure or destruction. Examples:

Encryption (in transit and at rest)
Access controls and privileges
Regular security audits
Backup and disaster recovery mechanisms

But note: no method of transmission over the Internet or storage is 100% secure. We strive to protect your data, but cannot guarantee absolute security.

12. Minors / Children

Our site and services are not intended for minors under the age of 16 (or local age threshold). We do not knowingly collect personal data from children below that age. If discovered, we will delete the data.

13. Changes to this Policy

We may update this Privacy Policy from time to time (for legal, business, or operational reasons). We will post the updated version on our site with a revised “Last Updated” date. If changes are material, we may notify you (by email or via site notice). Continued use of our service after changes means you accept them.