Privacy policy

OGNYX LIMITED — Privacy Policy

Last Updated: 2 September 2026

1. Introduction

OGNYX LIMITED respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and disclose personal data when you visit or make a purchase from https://www.ognyx.com, contact us, create an account, subscribe to communications or otherwise interact with our services.

This policy is intended to provide information in accordance with applicable Irish data protection law, the General Data Protection Regulation (GDPR) and other applicable European Union data protection requirements.

2. Data Controller

The data controller responsible for the processing of your personal data is:

OGNYX LIMITED
134A Herbert Park
Bray, Co. Wicklow
A98 N6P3
Ireland

Company Registration Number (CRO): 800095
VAT Number: IE4494391Q
Phone: +353 89 427 4348
General Enquiries: info@ognyx.com
Customer Support and Privacy Enquiries: support@ognyx.com
Website: https://www.ognyx.com

3. Personal Data We May Collect

Depending on how you interact with OGNYX LIMITED, we may collect the following categories of personal data:

  • name;
  • billing and delivery address;
  • email address;
  • telephone number;
  • account information;
  • order and transaction information;
  • products purchased or viewed;
  • communications with customer support;
  • marketing preferences;
  • device and browser information;
  • IP address;
  • website usage information;
  • cookie and similar technology information;
  • information required to process payments and prevent fraud.

Payment information may be processed directly by third-party payment service providers. OGNYX LIMITED may not receive or store complete payment card details.

4. How We Collect Personal Data

We may collect personal data:

  • directly from you when you place an order;
  • when you create or use an account;
  • when you contact us;
  • when you complete forms on our website;
  • when you subscribe to marketing communications;
  • automatically through cookies and similar technologies;
  • from service providers that assist us in operating our online store and fulfilling orders, where permitted by law.

5. How We Use Personal Data

We may process personal data for purposes including:

  • processing and fulfilling orders;
  • arranging delivery;
  • processing payments;
  • handling returns, refunds and customer support;
  • communicating with customers about orders and enquiries;
  • maintaining and improving our website and services;
  • preventing fraud and protecting the security of our website;
  • complying with tax, accounting and legal obligations;
  • managing customer accounts;
  • sending marketing communications where permitted;
  • measuring website performance and advertising effectiveness where permitted;
  • establishing, exercising or defending legal claims.

6. Legal Bases for Processing

Depending on the circumstances, OGNYX LIMITED may process personal data on one or more of the following legal bases:

Performance of a Contract

Processing may be necessary to:

  • process an order;
  • take payment;
  • arrange delivery;
  • provide customer support;
  • process returns or refunds.

Legal Obligation

We may process personal data where necessary to comply with legal, tax, accounting, regulatory or other statutory obligations.

Legitimate Interests

We may process personal data where necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These interests may include:

  • operating and improving our business;
  • maintaining website security;
  • preventing fraud;
  • managing customer relationships;
  • protecting our legal rights.

Consent

Where required, we rely on your consent for activities such as certain marketing communications or non-essential cookies.

You may withdraw your consent at any time where processing is based on consent.

The Irish Data Protection Commission confirms that privacy notices should clearly identify the processing purposes and applicable lawful bases.

7. Sharing Personal Data

We may share personal data with third parties where necessary to operate our business and provide our services.

These may include:

  • Shopify and e-commerce service providers;
  • payment processors;
  • shipping, freight and logistics providers;
  • IT and hosting service providers;
  • customer support providers;
  • analytics providers;
  • marketing and advertising service providers where permitted;
  • professional advisers such as accountants, auditors or legal advisers;
  • government, tax, regulatory or law-enforcement authorities where required by law.

We only share personal data where there is an appropriate legal basis for doing so.

8. Shopify

Our online store is hosted and supported through Shopify.

Shopify may process personal data in connection with your use of our website, checkout, orders and other e-commerce services.

Shopify's own privacy practices may also apply to processing it carries out independently.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes including:

  • operating essential website functionality;
  • remembering preferences;
  • maintaining shopping cart and checkout functionality;
  • measuring website traffic and performance;
  • analytics;
  • advertising and marketing where permitted.

Where required by applicable law, non-essential cookies will only be used after obtaining the appropriate consent.

You can manage available cookie preferences through the cookie consent tools provided on our website.

10. Marketing Communications

Where permitted by applicable law, we may send marketing communications concerning OGNYX products, services or offers.

Where consent is required, marketing communications will only be sent after obtaining appropriate consent.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

11. International Data Transfers

Some service providers used by OGNYX LIMITED may process personal data outside Ireland or the European Economic Area.

Where personal data is transferred to a country outside the EEA, we will rely on an appropriate legal mechanism where required, such as:

  • an adequacy decision;
  • Standard Contractual Clauses;
  • another transfer mechanism permitted under applicable data protection law.

The Irish Data Protection Commission specifically requires organisations to explain relevant international transfers and safeguards where applicable.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, contractual and regulatory requirements.

Different types of personal data may be retained for different periods.

When personal data is no longer required, it will be deleted, anonymised or otherwise handled in accordance with applicable law.

The DPC requires privacy notices to explain the retention period or the criteria used to determine it.

13. Your Data Protection Rights

Subject to applicable law, you may have rights including:

  • the right to access your personal data;
  • the right to correct inaccurate personal data;
  • the right to request deletion of personal data in certain circumstances;
  • the right to restrict processing;
  • the right to object to certain processing;
  • the right to data portability where applicable;
  • the right to withdraw consent where processing is based on consent;
  • the right to lodge a complaint with a supervisory authority.

These rights are established under the GDPR and are specifically identified by the Irish Data Protection Commission.

To exercise a data protection right, please contact:

support@ognyx.com

We may request information reasonably necessary to verify your identity before responding to certain requests.

14. Complaints

If you have concerns about how OGNYX LIMITED processes your personal data, please contact us first at:

support@ognyx.com

You also have the right to lodge a complaint with the Irish supervisory authority:

Data Protection Commission
Ireland

Information about submitting a complaint is available through the Data Protection Commission's official website.

15. Data Security

OGNYX LIMITED takes appropriate organisational and technical measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

16. Children's Privacy

Our products and services are intended for adult customers.

We do not knowingly use our website to solicit personal data from children for the purpose of selling OGNYX products directly to them.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations or data-processing activities.

When this Privacy Policy is updated, the revised version will be published on this page with an updated "Last Updated" date.

18. Contact Us

For privacy-related questions, requests or concerns, contact:

OGNYX LIMITED
134A Herbert Park
Bray, Co. Wicklow
A98 N6P3
Ireland

Company Registration Number (CRO): 800095
VAT Number: IE4494391Q
Phone: +353 89 427 4348
Privacy & Customer Support: support@ognyx.com
General Enquiries: info@ognyx.com
Website: https://www.ognyx.com