Refund policy

Ognyx — Return & Refund Policy

1. Scope

This policy applies to all products purchased through ognyx.com, including saunas, hot tubs, and related accessories. It does not apply to installation or maintenance services unless otherwise stated.

2. Right of Cancellation / Return

Customers have the right to cancel their order without providing any reason within 14 business days from the date of receiving the product, provided that the product has not been installed or used.

To initiate a return, please send an email to support@ognyx.com including your name, order number, and the reason for the return.

Once your request has been reviewed and the returned item inspected, your refund will be processed within 14 business days.

3. Return Conditions

The product must be returned in its original, unused condition, complete with all components and original packaging.
The customer is responsible for return shipping costs, except in cases where the product is faulty or incorrectly delivered.
For large products (such as saunas or hot tubs), return shipping must be arranged and approved by Ognyx in advance by contacting support@ognyx.com.

4. Damaged or Incorrect Products

If the product arrives damaged, defective, or not as ordered, please contact support@ognyx.com within 7 days of delivery and include photos and a detailed description of the issue.

After reviewing your claim, Ognyx will determine whether the product will be repaired, replaced, or refunded.
If the claim is approved, return shipping costs will be covered by Ognyx.

5. Refunds

Refunds will be issued using the same payment method used for the original purchase, within 14 business days after receiving and inspecting the returned product.

Please note that original shipping fees are non-refundable, except in cases where the product was defective or incorrectly delivered.

6. Non-Returnable Items

The following items are not eligible for return:

Products that have been installed, used, or modified
Items marked as “final sale” or “non-returnable”
Consumable or accessory items (e.g., filters, chemicals) that have been opened or unsealed