Terms of service

Ognyx — Terms of Service

Last Updated: 07/10/2025

1. Introduction

Welcome to Ognyx.com, operated by Ognyx (“we,” “our,” “us”).
By accessing or purchasing from our website, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our website or placing any order.

If you do not agree with these Terms, you may not access or use our site.

2. Scope of Service

Ognyx provides high-quality saunas, hot tubs, and related accessories for personal and commercial use.
These Terms govern all interactions, purchases, and services offered through ognyx.com and any related communications.

3. Eligibility

To use our website or make purchases, you must:

Be at least 18 years old (or of legal age in your country);
Have legal authority to enter into a binding contract;
Provide accurate and up-to-date information when placing an order.

4. Account Registration

You may be required to create an account to place orders or access certain features.

You agree to:

Provide true, accurate, and complete information;
Keep your account credentials secure;
Be responsible for all activities under your account.

Ognyx reserves the right to suspend or terminate accounts if misuse or fraudulent activity is detected.

5. Products & Availability

All products listed on our website are subject to availability.
We reserve the right to:

Modify product specifications, designs, or prices at any time;
Limit quantities per order or per customer;
Refuse or cancel any order that appears fraudulent or unauthorized.

Product images are for illustrative purposes; actual items may slightly differ due to manufacturing or material variations.

6. Orders & Payments

When you place an order, you are making an offer to purchase a product in accordance with these Terms.

All orders must be confirmed by Ognyx before they are processed.
Prices are displayed in the applicable currency, including or excluding taxes as indicated at checkout.
We accept major payment methods securely processed through trusted providers.
Full payment must be received before shipment or installation.

Ognyx reserves the right to cancel or reject an order if payment is not completed or if pricing errors occur.

7. Shipping & Delivery

We strive to deliver all products safely and on time.

Shipping times vary based on destination and product availability.
We will provide estimated delivery times upon order confirmation.
Risk of loss or damage passes to you once the product is delivered to your address.
Any visible damage must be reported immediately to the carrier and support@ognyx.com.

8. Return & Refund Policy

Our return policy is governed by our dedicated Return & Refund Policy, available at:
👉 ognyx.com/return-policy

Please review it carefully before purchasing.
By placing an order, you acknowledge and agree to these return conditions.

9. Warranty

Ognyx products come with a standard warranty as specified on each product page or documentation.
The warranty covers manufacturing defects only and does not apply to:

Normal wear and tear
Improper installation or use
Unauthorized repairs or modifications
Damage from misuse, weather, or lack of maintenance

Warranty claims must be submitted in writing to support@ognyx.com, including proof of purchase and photos of the issue.

10. Limitation of Liability

To the fullest extent permitted by law:

Ognyx shall not be liable for any indirect, incidental, or consequential damages (including loss of profits, data, or use).
Our total liability for any claim arising from your use of the site or purchase of products shall not exceed the total amount paid for the product in question.

11. Intellectual Property

All content on ognyx.com — including text, images, logos, designs, trademarks, and product names — is the exclusive property of Ognyx or its licensors.

You may not copy, reproduce, distribute, or modify any material without prior written consent from Ognyx.

12. Privacy & Data Protection

Your personal data is collected and processed in accordance with our Privacy Policy, available at:
👉 ognyx.com/privacy-policy

By using our site, you consent to such processing and confirm that all data provided is accurate.

13. Prohibited Uses

You agree not to:

Use the website for unlawful or fraudulent purposes;
Interfere with or disrupt the website’s operation;
Attempt to gain unauthorized access to data or systems;
Upload viruses, malicious code, or spam;
Use Ognyx trademarks or content without authorization.

Violation of these rules may result in suspension or legal action.

14. Termination

We may suspend or terminate your access to the website at any time, without notice, if you breach these Terms or engage in fraudulent activity.

Upon termination, your right to use the website ceases immediately.

15. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the European Union and the jurisdiction in which Ognyx operates.
Any dispute shall be subject to the exclusive jurisdiction of the competent courts of that region.

16. Changes to These Terms

We may update or modify these Terms of Service at any time.
Changes become effective when posted on the website.
Your continued use of the site after changes indicates acceptance of the new Terms.