OGNYX LIMITED — Terms & Conditions

Last Updated: 2 September 2026

1. About These Terms

These Terms & Conditions govern the use of https://www.ognyx.com and the purchase of products from OGNYX LIMITED.

By accessing our website or placing an order, you agree to these Terms together with our:

• Shipping & Delivery Policy
• Returns & Refund Policy
• Privacy Policy
• Legal Notice

Nothing in these Terms limits any mandatory consumer rights available under Irish or applicable European Union law.

2. Company Information

This website is owned and operated by:

OGNYX LIMITED
134A Herbert Park
Bray, Co. Wicklow
A98 N6P3
Ireland

Company Registration Number (CRO): 800095
VAT Number: IE4494391Q
Phone: +353 89 427 4348
General Enquiries: info@ognyx.com
Customer Support: support@ognyx.com

OGNYX LIMITED is a private limited company registered in Ireland.

3. Products

OGNYX LIMITED offers products including:

• outdoor saunas;
• hot tubs;
• ice tubs and cold plunge products;
• sauna and spa equipment;
• accessories and related wellness products.

Product descriptions, specifications, measurements, photographs and other information are provided to help customers make informed purchasing decisions.

Because many products use natural materials or may be manufactured to order, minor variations in colour, grain, texture, finish or appearance may occur.

Such natural or manufacturing variations do not necessarily constitute a defect.

4. Product Configurations and Custom Orders

Certain OGNYX LIMITED products may be offered with different configurations, including:

• dimensions;
• wood types;
• heating systems;
• lighting;
• windows;
• roof options;
• accessories;
• other optional equipment.

Customers are responsible for reviewing their selected configuration before completing an order.

Where a product is customised or manufactured according to the customer's individual specifications, special cancellation or return conditions may apply in accordance with applicable consumer law.

Any such restrictions will be communicated where applicable before the purchase is completed.

5. Prices and VAT

Prices displayed on https://www.ognyx.com are shown in the currency applicable to the customer's selected market or checkout settings.

The total price payable, including applicable VAT and any mandatory charges, will be displayed before the customer completes the purchase.

Any delivery charge applicable to an order will also be disclosed before completion of the purchase.

Prices may vary depending on:

• product configuration;
• destination;
• applicable VAT rules;
• optional accessories or services;
• currency;
• promotional offers.

OGNYX LIMITED reserves the right to change prices at any time before an order has been accepted.

Price changes will not affect orders that have already been accepted, except where required to correct an obvious pricing or technical error and subject to applicable law.

6. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

After an order is submitted, the customer may receive an automated order acknowledgement.

An automated acknowledgement does not necessarily mean that the order has been finally accepted.

OGNYX LIMITED may review an order before confirming acceptance, particularly in cases involving:

• suspected fraud;
• incorrect pricing;
• unavailable products;
• technical errors;
• unusual order quantities;
• delivery restrictions.

If we cannot accept an order after payment has been received, the amount paid will be refunded using the applicable payment method.

7. Payment

Payment must be completed using one of the payment methods made available during checkout.

Payments may be processed by third-party payment service providers.

OGNYX LIMITED does not necessarily receive or store complete card information.

The customer is responsible for ensuring that:

• payment information is accurate;
• the payment method is authorised;
• sufficient funds or credit are available.

An order may be delayed or cancelled if payment cannot be successfully authorised.

8. Production Times

Many OGNYX LIMITED saunas and other large wellness products are manufactured, prepared or configured to order.

Estimated production times may vary depending on the specific product and configuration.

Where an estimated production time is provided on a product page, quotation, order confirmation or other order documentation, that estimate should be considered together with the customer's selected configuration and destination.

Production times may vary depending on:

• product configuration;
• customisation;
• material availability;
• seasonal demand;
• production capacity;
• circumstances outside our reasonable control.

Production time is separate from transportation and delivery time.

Please refer to our Shipping & Delivery Policy and the relevant product information for further details.

9. Shipping and Delivery

Shipping and delivery are governed by our dedicated Shipping & Delivery Policy.

Eligible standard OGNYX LIMITED saunas may include free standard delivery where this is stated on the product page or during checkout.

Special delivery arrangements, including fully assembled sauna delivery, installation, specialist lifting or non-standard placement, may require a separate quotation.

Customers requiring such services should contact OGNYX LIMITED before placing an order.

10. Transfer of Risk

For consumer purchases, responsibility for accidental loss or damage remains with OGNYX LIMITED until the goods are delivered to the customer or to a person designated by the customer, except where applicable law provides otherwise.

Customers should inspect deliveries as soon as reasonably possible and report any visible transport damage promptly.

11. Cancellations and Right of Withdrawal

Consumers purchasing online may have a statutory right to withdraw from certain distance contracts.

For eligible purchases, the withdrawal period is generally 14 days, subject to the conditions and exceptions provided by applicable law.

Certain products may be excluded from the standard right of withdrawal where permitted by law, including goods made to the customer's specifications or clearly personalised.

Full conditions regarding cancellation, returns and refunds are contained in our Returns & Refund Policy.

Nothing in these Terms removes statutory cancellation rights where they apply.

12. Returns and Refunds

Returns and refunds are governed by the OGNYX LIMITED Returns & Refund Policy.

Customers should review that policy before purchasing.

Any store policy regarding returns operates in addition to, and does not replace, mandatory rights provided under Irish or European Union consumer law.

13. Product Conformity and Consumer Rights

Products supplied to consumers must comply with applicable consumer protection law.

Consumers have statutory remedies where goods are faulty, do not match their description, are not of satisfactory quality, or otherwise fail to meet applicable legal conformity requirements.

Consumers benefit from statutory remedies and legal guarantee rights under applicable Irish and European Union consumer law.

These rights may vary depending on the applicable national law and operate independently of any commercial warranty offered by OGNYX LIMITED.

Nothing in these Terms limits any mandatory statutory consumer rights.

14. Commercial Warranty

Where a specific commercial warranty is provided for a product, the applicable warranty period and conditions will be stated on the product page, order documentation or warranty documentation.

A commercial warranty may not cover damage caused by:

• incorrect installation;
• misuse;
• improper maintenance;
• unauthorised modifications;
• failure to follow installation or operating instructions;
• accidental damage;
• inappropriate chemicals or cleaning products;
• normal wear and tear;
• environmental conditions outside product specifications.

Warranty claims should be sent to:

support@ognyx.com

Customers should include the order number, description of the issue and appropriate photographs or supporting information.

Nothing in a commercial warranty limits statutory consumer rights.

15. Installation and Customer Responsibilities

Where a product requires assembly, installation, electrical connection, plumbing or other specialist work, the customer is responsible for ensuring that such work is performed safely and, where required, by appropriately qualified professionals.

Customers must follow the installation, safety, maintenance and operating instructions supplied with the product.

OGNYX LIMITED is not responsible for damage caused by incorrect installation or use where that damage is attributable to failure to follow applicable instructions, subject always to mandatory consumer law.

16. Website Accuracy

OGNYX LIMITED aims to ensure that information on the website is accurate and up to date.

However, minor errors or omissions may occasionally occur.

OGNYX LIMITED may correct:

• typographical errors;
• pricing errors;
• product specification errors;
• technical or availability information.

Where an error materially affects an order already placed, we will contact the customer and provide an appropriate resolution.

17. Intellectual Property

Unless otherwise stated, all content available on https://www.ognyx.com, including text, photographs, graphics, logos, branding, layouts and other materials, is owned by OGNYX LIMITED or used with permission from the relevant rights holder.

Content may not be copied, reproduced, modified, distributed or commercially exploited without prior written permission, except where permitted by law.

18. Acceptable Use

Users must not use the website:

• for unlawful or fraudulent purposes;
• to introduce malicious software;
• to interfere with website security or functionality;
• to obtain unauthorised access to systems or data;
• to misuse OGNYX LIMITED intellectual property;
• to impersonate another person or organisation.

OGNYX LIMITED may restrict access where reasonably necessary to protect the website, customers or business.

19. Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Subject to applicable law, OGNYX LIMITED is not responsible for losses resulting from:

• misuse of products;
• incorrect installation;
• failure to follow product instructions;
• circumstances outside our reasonable control;
• unauthorised modification of products.

Any limitations contained in these Terms apply only to the extent permitted by applicable consumer protection law.

20. Personal Data and Privacy

Personal information is processed in accordance with our Privacy Policy and applicable data protection law.

Our Privacy Policy explains how information may be collected, used, stored and shared.

21. Third-Party Services

The website may use third-party services for functions including:

• payment processing;
• delivery;
• analytics;
• communications;
• ecommerce functionality.

Use of third-party services may also be subject to the provider's applicable terms and privacy practices.

22. Governing Law

OGNYX LIMITED is registered and established in Ireland.

These Terms are governed by the laws of Ireland and applicable European Union law.

Nothing in these Terms deprives consumers of mandatory protections available under the law applicable to them.

Any dispute will be handled according to the applicable rules governing jurisdiction and consumer protection.

23. Changes to These Terms

OGNYX LIMITED may update these Terms from time to time to reflect:

• changes to our products or services;
• legal or regulatory changes;
• changes to website functionality;
• business or operational changes.

The version published on the website will state the date of the latest update.

Changes will apply prospectively and will not unfairly alter rights arising from orders already accepted.

24. Contact

For questions regarding these Terms & Conditions, please contact:

OGNYX LIMITED
134A Herbert Park
Bray, Co. Wicklow
A98 N6P3
Ireland

Company Registration Number (CRO): 800095
VAT Number: IE4494391Q
Phone: +353 89 427 4348
General Enquiries: info@ognyx.com
Customer Support: support@ognyx.com
Website: https://www.ognyx.com