Shipping policy

OGNYX LIMITED — Shipping & Delivery Policy

Last Updated: 2 September 2026

1. General Information

Thank you for shopping with OGNYX LIMITED.

This Shipping & Delivery Policy explains how orders placed through https://www.ognyx.com are prepared, dispatched and delivered.

Delivery and production times may vary depending on the product, destination, selected configuration, availability and whether the item is in stock or manufactured to order.

For any delivery-related questions before placing an order, please contact:

Customer Support: support@ognyx.com
General Enquiries: info@ognyx.com
Phone: +353 89 427 4348

2. Saunas and Made-to-Order Products

Many OGNYX LIMITED saunas and other large wellness products are manufactured, prepared or configured to order.

Estimated production times may vary depending on the specific product and selected configuration.

Where an estimated production timeframe is stated on the relevant product page, quotation or order confirmation, this timeframe applies to the production stage only and does not include transportation time after dispatch.

Production times may vary depending on:

  • product configuration;
  • selected materials;
  • heater or equipment options;
  • customisation;
  • production capacity;
  • seasonal demand;
  • material availability;
  • circumstances outside our reasonable control.

Where a materially different production timeframe applies to a particular order, OGNYX LIMITED will make reasonable efforts to communicate this to the customer.

Production time is separate from transportation and delivery time.

3. Standard Products and Accessories

Products available from stock that do not require manufacturing or customisation are generally prepared for dispatch within approximately:

2–5 business days

unless a different timeframe is stated on the relevant product page, during checkout or communicated to the customer.

Orders are normally processed Monday to Friday, excluding public holidays.

4. Delivery Times

Delivery time after dispatch depends on factors including:

  • destination;
  • product size and weight;
  • carrier;
  • transportation method;
  • customs procedures where applicable;
  • local delivery conditions.

For standard parcels and accessories, delivery will normally take approximately:

5–14 business days after dispatch

depending on the destination.

Large products such as saunas, hot tubs, ice tubs and similar wellness equipment may require specialist freight transportation and scheduled delivery.

Estimated delivery dates or delivery arrangements may be communicated by OGNYX LIMITED or directly by the transport provider.

For made-to-order products, the applicable production time must be added to the transportation time after dispatch.

5. Free Standard Delivery for Eligible Saunas

Standard delivery is free for eligible OGNYX LIMITED saunas where this is clearly stated on the relevant product page or during checkout.

Free standard delivery applies only to the standard delivery service offered for the relevant product and destination.

Saunas may be supplied for customer assembly unless otherwise stated or agreed.

If you require a sauna to be:

  • delivered fully assembled;
  • professionally installed;
  • delivered using specialist lifting equipment;
  • positioned in a particular location;
  • delivered under restricted access conditions;
  • or supplied with another non-standard delivery service,

please contact OGNYX LIMITED before placing your order.

Such services may require a separate quotation and may involve additional charges depending on the product, destination, access conditions and services required.

General Enquiries: info@ognyx.com

6. Hot Tubs, Ice Tubs, Accessories and Other Products

Shipping conditions for hot tubs, ice tubs, accessories and other OGNYX LIMITED products may vary depending on the product and destination.

Where free delivery applies, this will be clearly indicated on the relevant product page, during checkout or otherwise communicated before purchase.

Where a delivery charge applies, the applicable cost will be disclosed before the customer completes the purchase, where required.

For oversized products or destinations requiring specialist freight arrangements, OGNYX LIMITED may contact the customer to confirm delivery requirements.

7. Large and Oversized Deliveries

Saunas, hot tubs, ice tubs and other large products may be delivered by specialist freight carriers.

Unless a different service has been expressly agreed, delivery of large products may be made to a suitable and reasonably accessible delivery point at or near the customer's address.

The customer is responsible for ensuring that:

  • the delivery address is complete and accurate;
  • suitable vehicle access is available;
  • the delivery location can accommodate the size and weight of the shipment;
  • any required access permissions have been arranged;
  • someone is available to receive the delivery where required;
  • OGNYX LIMITED is informed in advance of relevant access restrictions.

If access is restricted or specialist handling is required, please contact us before ordering.

Additional costs caused by undisclosed access restrictions or special delivery requirements may apply where permitted.

8. Delivery Address

Orders will be delivered to the address supplied during checkout or otherwise confirmed in writing.

Customers are responsible for ensuring that delivery information is complete and accurate.

If an incorrect or incomplete address results in:

  • failed delivery;
  • re-routing;
  • storage;
  • re-delivery;
  • return transportation,

additional carrier or logistics charges may apply where attributable to incorrect information supplied by the customer.

Please contact us as soon as possible if you discover an error in your delivery information.

9. Order Tracking and Delivery Updates

Where tracking is available, customers may receive shipping or tracking information after the order has been dispatched.

Large freight shipments may not always use standard parcel tracking systems.

In such cases, the freight carrier or OGNYX LIMITED may contact the customer directly to arrange or confirm delivery.

If you have not received expected shipping information, please contact:

support@ognyx.com

10. Damaged Deliveries

OGNYX LIMITED takes reasonable steps to ensure that products are appropriately prepared and packaged for transportation.

Customers should inspect the product and packaging as soon as reasonably possible after delivery.

If visible transport damage is present:

  1. Take clear photographs of the packaging and damaged area.
  2. Where reasonably possible, note visible damage with the carrier.
  3. Keep relevant packaging.
  4. Contact support@ognyx.com with the order number, photographs and a description of the issue.

Customers are encouraged to report visible transportation damage promptly so that the matter can be investigated efficiently.

Failure to report visible damage immediately does not remove any mandatory statutory consumer rights.

11. Missing or Incorrect Items

If an order appears incomplete or contains an incorrect item, please contact:

support@ognyx.com

Please include, where available:

  • your order number;
  • details of the missing or incorrect item;
  • relevant photographs.

OGNYX LIMITED will investigate the matter and provide an appropriate resolution in accordance with applicable law.

12. European and International Delivery

OGNYX LIMITED supplies products to multiple European destinations and may supply certain destinations outside the European Union where available.

Delivery availability depends on:

  • the product;
  • destination;
  • transport requirements;
  • applicable laws;
  • carrier availability.

Customers should review available delivery options during checkout or contact OGNYX LIMITED before ordering where delivery availability is unclear.

For deliveries outside the European Union, import duties, customs charges, local taxes or brokerage fees may apply depending on the destination.

Unless otherwise stated or required by applicable law, these charges may be the responsibility of the customer.

For orders delivered within the European Union, applicable taxes and charges will be handled in accordance with applicable Irish and European Union tax rules.

13. Delays

Production and delivery estimates are provided in good faith.

Delays may occasionally occur due to circumstances including:

  • production delays;
  • adverse weather;
  • transport disruption;
  • customs procedures;
  • carrier delays;
  • industrial action;
  • unusually high order volumes;
  • material shortages;
  • circumstances outside OGNYX LIMITED's reasonable control.

If OGNYX LIMITED becomes aware of a material delay affecting an order, reasonable efforts will be made to inform the customer.

Nothing in this section limits any mandatory consumer rights concerning delayed delivery.

14. Failed Delivery

If delivery cannot be completed because of circumstances attributable to the customer, including:

  • an incorrect or incomplete delivery address;
  • inability to access the delivery location;
  • absence of the recipient where attendance was required;
  • refusal of delivery without a valid reason;
  • undisclosed access restrictions,

the carrier may charge additional costs for storage, re-delivery or return transportation.

Any applicable additional costs will be communicated where reasonably possible.

15. Returns and Cancellation Rights

Returns, cancellations and refunds are governed by the OGNYX LIMITED Returns & Refund Policy and applicable consumer protection law.

This Shipping & Delivery Policy does not limit any mandatory rights available to consumers under Irish or applicable European Union law.

16. Contact Us

For questions regarding production, shipping or delivery, please contact:

OGNYX LIMITED
134A Herbert Park
Bray, Co. Wicklow
A98 N6P3
Ireland

Company Registration Number (CRO): 800095
VAT Number: IE4494391Q
Phone: +353 89 427 4348

General Enquiries: info@ognyx.com
Customer Support: support@ognyx.com

Website: https://www.ognyx.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Irish time)